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Effective Date: June 2, 2025
At ActivaWell, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or make a purchase.
We may collect the following types of information:
Personal Information: Name, email address, shipping and billing addresses, phone number, and payment details when you place an order.
Account Information: Login credentials and preferences if you create an account.
Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.
Your information is used to:
Process and fulfill your orders.
Communicate with you about your orders, account, or customer service inquiries.
Send promotional emails, if you have opted in.
Improve our website and services.
We do not sell your personal information. However, we may share your information with:
Service Providers: Third-party vendors who assist with payment processing, shipping, and marketing.
Legal Requirements: If required by law or to protect our rights.
Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, but this may affect site functionality.
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure.
Depending on your location, you may have rights regarding your personal information, including:
Accessing the data we hold about you.
Requesting corrections or deletions.
Opting out of marketing communications.
To exercise these rights, please contact us at: privacy@activawell.com
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
If you have any questions or concerns about this Privacy Policy, please contact us at:
ActivaWell
Email: privacy@activawell.com
This website is operated by ActivaWell. Throughout the site, the terms “we,” “us,” and “our” refer to ActivaWell. By accessing or using our site, you agree to be legally bound by these Terms, including any additional terms and policies referenced here or available via hyperlink.
By using this site, you confirm that you are at least the age of majority in your jurisdiction and are legally capable of entering into binding contracts.
ActivaWell supplements are not intended to diagnose, treat, cure, or prevent any disease. Always consult with a qualified healthcare professional before beginning any dietary supplement program. By purchasing from us, you acknowledge and agree that use of our products is at your own risk.
We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to cases of suspected fraud, pricing errors, or product unavailability.
Due to the nature of our products, all sales are final. We do not accept returns or offer refunds, except in cases of damaged or incorrect items (see our Return Policy for details).
Processing times are typically 1–2 business days. Shipping times range from 3–7 business days, depending on location. We may fulfill your order from warehouses in Europe, the U.S., or Asia. Shipping details and delays are subject to our Shipping Policy.
Some ActivaWell products are available for purchase on a subscription basis. By enrolling in a subscription, you authorize us to automatically charge your payment method at the chosen interval until you cancel. Subscriptions may be modified or canceled at any time by logging into your account or contacting our support team. Cancellations must be made prior to the next billing date to avoid additional charges.
Some ActivaWell products are designated as experimental and are sold strictly for laboratory research use only. These products are not approved by the U.S. Food and Drug Administration (FDA), Therapeutic Goods Administration (TGA), European Medicines Agency (EMA), or any similar regulatory body. They are not intended for human consumption, veterinary use, or clinical applications.
No medical, diagnostic, or therapeutic claims are made or implied. These products are intended solely for lawful scientific investigation, innovation, and research. Any references to dosage, use, or effects are hypothetical, based on preclinical data or publicly available research, and do not constitute recommendations or endorsements.
Purchasers are solely responsible for ensuring the lawful handling, storage, and use of such materials within their jurisdiction and professional capacity. ActivaWell assumes no liability for any misuse, unauthorized application, or consequences arising from failure to comply with local laws and regulations.
By purchasing these items, you confirm that you have the necessary qualifications, facilities, and understanding to safely manage research-grade materials. Appropriate safety protocols must be followed at all times.
All content on this site — including text, branding, product descriptions, logos, and design elements — is the property of ActivaWell and may not be reproduced, distributed, or used without our prior written permission.
You agree not to use this site for any unlawful purpose or in a way that may impair its function or integrity. Any form of abusive, fraudulent, or unauthorized use may result in termination of your access.
To the fullest extent permitted by law, ActivaWell shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our site or products.
These Terms are governed by and construed in accordance with the laws of the jurisdiction in which ActivaWell operates. Any disputes shall be resolved in local courts of our operating jurisdiction.
We reserve the right to modify these Terms at any time. Changes will be posted to this page and take effect immediately upon publication. Continued use of the site signifies your acceptance of any updates.
For questions about these Terms, please contact us at:
ActivaWell
Email: support@activawell.com
Effective Date: June 2, 2025
At ActivaWell, we are committed to delivering your wellness products in a timely and reliable manner. Below is an overview of our shipping process, timelines, and important information for international customers.
All orders are processed within 1–2 business days (excluding weekends and holidays). Once your order is processed, you will receive a shipping confirmation with tracking information.
Please note that all orders are processed automatically upon placement. In most cases, orders cannot be cancelled, modified, or changed once they have been submitted.
We appreciate your understanding and encourage you to double-check your order details, including shipping address and product selection, before completing your purchase.
Shipping typically takes 3–7 business days, depending on your location and local carrier services. Delivery time may vary during peak seasons or due to unforeseen delays.
As an international brand, ActivaWell fulfills orders from multiple global warehouses. Your order may be shipped from one of the following regions based on product availability and delivery efficiency:
We aim to ship from the warehouse closest to your delivery address whenever possible.
Shipping fees are calculated at checkout based on your location and order value. From time to time, we may offer free shipping promotions, which will be clearly indicated at checkout.
International orders may be subject to customs fees, import duties, and local taxes, which are the sole responsibility of the customer. These charges are not included in the purchase or shipping price and may vary based on the laws and regulations of the destination country.
ActivaWell is not responsible for ensuring that products comply with the laws or import regulations of your country. It is the customer’s responsibility to confirm that the products they are purchasing can be legally imported and possessed in their jurisdiction.
If your order is held, delayed, or rejected by customs or regulatory authorities, ActivaWell cannot be held liable for any resulting loss, confiscation, or return fees. No refunds will be issued for items that fail to clear customs due to non-compliance with local laws.
We strive to ensure that your order is delivered promptly and accurately. However, we are not responsible for failed or delayed deliveries resulting from incorrect, incomplete, or outdated address details provided by the customer at the time of purchase.
Phone Number Requirement for Delivery
In certain countries, delivery carriers require a valid phone number to complete package delivery or customs processing. Where such a requirement applies, it is the sole responsibility of the customer to provide an accurate and reachable phone number at checkout. ActivaWell cannot be held responsible for delivery delays, failed deliveries, or returned shipments resulting from a missing, incorrect, or unreachable phone number provided by the customer.
Please ensure that all shipping information is accurate and complete before finalizing your order. Any additional costs incurred due to reshipment or redirection of packages caused by address errors will be the responsibility of the customer.
If you experience any issues with your delivery (such as a lost or delayed package), please contact us at:
ActivaWell Support
Email: support@activawell.com
We will work with you and the shipping carrier to help resolve the issue as efficiently as possible.
Some items in our store may be offered to you as a
subscription, a pre-order or try before you buy. This
cancellation policy lays out how you can change or
cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat
deliveries. These are based on the subscription duration
and frequency that you select.
Your payment details will be stored securely and
you'll be charged for each of these deliveries, unless
you choose to pay in advance.
Some subscriptions may auto-renew at the end of their
duration. If you don't want to renew a subscription you
can cancel it.
If you want to cancel or change your subscription, you
can do it at any time. Your order confirmation emails
have links to your order. You can manage your
subscription from there.
See our returns policy for more details on returns and
refunds.
Pre-orders
When you purchase a pre-order, you are buying an
out-of-stock or soon-to-be-available product not yet in
inventory. We may collect no payment or a partial
deposit at checkout, store your payment method, then
fulfill and charge the full or remaining payment at a
future date.
You can cancel a partially paid pre-order order that
has not yet been fulfilled. If the order has been
fulfilled, then you can't cancel the order, but you can
request a full or partial refund. See our returns policy
for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we
authorize your payment method before fulfilling the
order. You will have a certain amount of time to decide
if you want to keep the item. Once the time period has
passed, if you have not returned the item, we will
charge your payment method for the full amount.